Wjet2 Privacy Policy — Your information is safe with us

1 Introduction

Wjet2 is one of Bangladesh's most trusted online gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy explains what personal data wjet2 collects, how it is used, and the steps we take to keep it secure.

By creating an account or using the wjet2 platform, you agree to this Privacy Policy. This policy is an integral part of wjet2's terms and conditions. If you have any questions, please reach out to our support team.

This Privacy Policy applies solely to the wjet2 platform. Third-party game providers and payment gateways may have their own privacy policies, for which wjet2 is not responsible.

2 What Data We Collect

Wjet2 collects various types of information to operate the platform, improve our services, and meet legal obligations. Below is a detailed breakdown of what we collect.

Wjet2 only collects data that is necessary to operate the platform and fulfill legal obligations. No unnecessary data is collected, and nothing is collected without your consent.

3 How Your Information Is Used

Wjet2 uses your personal data only for specific, legitimate purposes. We will never use your information for any other purpose without your consent.

• Account management: To manage your registration, login, and account settings.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification: For KYC processing and anti-money laundering compliance.
• Customer Support: To resolve your issues and respond to your queries.
• Security: To detect and prevent fraudulent activity.
• Promotional Communications: To notify you about bonuses and offers, with your consent.
• Responsible Gaming: To identify problem gaming patterns and provide appropriate support.
• Platform Improvement: To analyze and further improve the user experience.

4 Information Sharing & Disclosure

Wjet2 never sells your personal data. However, limited information may be shared with trusted partners as needed to operate the platform.

• Payment Provider: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals.
• Game Provider: Minimum necessary information may be shared with third-party game providers to deliver gameplay.
• KYC verification services: Information may be shared with licensed verification services for identity verification purposes.
• Legal authorities: If required by a court order or government directive, data may be disclosed in accordance with legal obligations.

5 Cookie Policy

Wjet2 uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

• Essential cookies: Required for the platform to function properly. This includes login sessions, security tokens, and similar data. These cannot be disabled.
• Performance Cookies: To analyze which sections of the site get the most traffic and where issues occur.
• Functionality Cookies: To remember your language preference, theme settings, and similar choices.
• Marketing Cookies: To show you relevant promotions and offers based on your preferences (with your consent only).

You can manage cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features of the platform.

6 Data Protection Measures

Wjet2 maintains multiple layers of security to protect your data. Even if one layer is compromised, the remaining layers keep your information safe.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Passwords are hashed using the bcrypt algorithm and never stored in plain text.
• Industry-standard firewalls and intrusion detection systems are active on all servers and databases.
• All account access is logged, and any unusual activity is automatically detected.
• Regular security audits and penetration testing are conducted.
• Staff are granted access only to the data necessary for their specific role.

7 Data Retention Period

Wjet2 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account information: For the duration the account is active and up to 5 years after closure.
• Financial transaction records: Retained for a minimum of 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years for security and dispute resolution purposes.
• Cookie Data: At session end or up to 1 year, depending on type.

Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

8 Your Data Rights

Wjet2 believes you should have full control over your own data. Under our Privacy Policy, you are entitled to the following rights:

To exercise these rights, email us at [email protected]. We will respond to your request within 30 days.

9 Minors' Privacy

Wjet2 is strictly for individuals aged 18 and over. We do not knowingly collect data from anyone under the age of 18.

• Age verification is carried out at registration, and accounts for minors are strictly prohibited.
• If any information relating to a minor is found in our system, it will be deleted immediately.
• If parents suspect their child is using wjet2, please contact us immediately.

10 Privacy Policy Updates

Wjet2 reserves the right to update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of the page.

• You will be notified via email or the platform whenever significant changes are made.
• Continued use of the platform following any changes will be considered acceptance of the updated policy.
• We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

11 Get in Touch

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team: